Incident Ticket Management System streamlines issue resolution and improves customer satisfaction. Users can report problems, request assistance, and submit service tickets in one centralized hub. Efficiently manage incidents for timely resolution and enhanced communication. Key features include:
- Efficient Ticket Logging: Easily create and log detailed tickets.
- Communication and Collaboration: Seamless communication for timely updates.
- Automated Ticket Assignment: Intelligent assignment based on predefined rules.
- Prioritization and Escalation: Categorize and prioritize tickets, escalate critical issues.
- Knowledge Base Integration: Access relevant articles and FAQs for self-service.
- SLA Management: Track adherence to response and resolution timeframes.